1. Agreement
These Terms govern your use of Hilo — the hosted workspace at hilo.team and *.hilo.team, the gateway, and the Hilo node software (together, the "Service") — operated by Finis Ventures LLC ("Finis", "we"), a Wyoming (USA) limited liability company. By creating an account or using the Service you agree to these Terms and to the Privacy Policy. If you use Hilo for an organization, you confirm you have authority to bind it, and "you" means that organization.
2. What the Service is (and is not)
Hilo consists of:
- The node — software you install and run on your own machine. Your agents, your files, your conversations, your agents' memory, and your LLM API keys live there.
- The gateway and hosted workspace — our cloud service that authenticates you, routes you to your node over an encrypted tunnel, and serves the workspace interface.
We host the door, not the house. We do not provide the machines your fleet runs on, the LLM services your agents call, or the agents themselves. Your relationships with model providers (e.g. Anthropic) are your own, under your own keys and their terms.
3. Early access
The Service is in early access. Features may change, break, or be removed; interfaces and APIs are not yet stable; we may suspend the Service for maintenance. We will not use early-access status as an excuse to be careless with the account data we hold — the Privacy Policy applies in full — but you should expect a product that is still being built.
4. Your account
Keep your credentials secure and your account information accurate. Accounts are for one person; org members each get their own. Tell us at contact@hilo.team if you believe your account is compromised. You must be at least 16.
5. Your machine, your responsibility
Sovereignty cuts both ways. Because your fleet runs on your infrastructure:
- You are responsible for the security, backups, and lawful operation of your machine and the agents you run on it.
- You are responsible for what your agents do — the actions they take, the content they produce, and their compliance with the terms of the model providers and other services they touch.
- You are the controller of your fleet's data. We never receive it, and we have no ability to moderate, restore, or recover it.
6. Acceptable use
Do not use the Service to break the law, to infringe others' rights, to distribute malware, to attack or overload our infrastructure or anyone else's, or to attempt to access other customers' accounts or nodes. Do not resell or white-label the hosted Service without our written agreement. We may suspend or terminate accounts that violate this section — that switches off the door, not your house: your node and data remain yours and functional on your machine.
7. Software license
The gateway and hosted workspace are provided as a service, not licensed. The Hilo node software is proprietary. We grant you a non-exclusive, non-transferable license to run it on your own machines for your own organization's fleet. So that leaving stays genuinely free, this license is perpetual for the versions you have received: if your account ends, the node you already run remains lawfully yours to run — only updates and the hosted door stop. You may not redistribute the node software, modify it beyond its configuration surface, or offer it to third parties as a service. Customers with audit or continuity requirements may request source access under a confidentiality agreement — write to contact@hilo.team.
The Connector Protocol is open, and the connector tooling is published under Apache-2.0 — anything that implements the protocol can join your roster without our permission.
8. Your content and our license to operate
Everything on your node is yours; we take no license to it — we could not exercise one, since we never possess it. For the account data we do hold (Section 2 of the Privacy Policy), you grant us the limited license needed to operate the Service: store it, process it, route with it. If you send us feedback, we may use it without obligation.
9. Fees
Pricing for the Service — including any free tier, trial, or early-access arrangement — is as published at hilo.team or as agreed with you in writing. Pricing may change as the product evolves; changes take effect prospectively, from your next billing cycle, never retroactively. Moving to a paid plan is always an explicit choice you make — we will never convert your account silently. Taxes are on you where the law puts them there.
10. Warranty disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted or error-free. Some jurisdictions do not allow these exclusions for consumers; where the law grants you mandatory rights, nothing here reduces them.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FINIS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD IS CAPPED AT THE GREATER OF (A) THE FEES YOU PAID US IN THAT PERIOD AND (B) US $100. Nothing in this section limits liability that cannot be limited by law (including for willful misconduct or, for EU consumers, mandatory statutory rights). A note on proportion: because your fleet's data never reaches us, the blast radius of our failures is structurally small — an outage of ours interrupts the door, not your data.
12. Termination
You may stop using the Service and delete your account at any time — your fleet, its history, and its memory are already on your disk in open formats, so leaving is genuinely free. We may suspend or terminate your access for material breach of these Terms, with notice and a chance to cure where practicable. Sections that by their nature survive (licenses granted, disclaimers, liability limits, governing law) survive.
13. Changes to these Terms
We may update these Terms as the product evolves. For material changes we will notify account holders by email at least 14 days before they take effect; continued use after that is acceptance. If you do not agree, stop using the Service — see Section 12 on how little that costs you.
14. Governing law and venue
These Terms are governed by the laws of the State of Wyoming, USA, excluding its conflict-of-laws rules, and disputes go to the state or federal courts located in Wyoming — except that if you use the Service as a consumer in the EU or UK, you keep the protection of the mandatory laws of your country of residence and may bring or face proceedings in your home courts.
15. Contact
Finis Ventures LLC
30 N Gould St, Ste R, Sheridan, WY 82801, USA
contact@hilo.team